Refund Policy
Last updated: September 2026
Failed scans
If a scan fails on our end — the AI returns an error, an invalid response, or anything else that keeps you from getting a result — the credit it used is automatically refunded to your account. You'll see it in your account activity as a "Refund (failed scan)" entry. No need to contact us for this — it happens automatically, every time.
Unused credits
If you purchased a credit pack and haven't used any of those credits yet, you can request a full refund within 14 days of purchase. Email namespro_admin@debrief-web.com with the email address on your account and we'll process it back to your original payment method.
Partially used packs
If you've used some but not all of the credits from a pack, contact us and we'll refund the unused portion at the pack's per-credit price, at our discretion — reach out and we'll work it out with you.
Free signup credits
The 3 free credits every new account receives have no cash value and aren't eligible for a refund.
How refunds are issued
Approved refunds are returned to the original payment method via Stripe, typically within 5–10 business days depending on your bank.
Questions
Email namespro_admin@debrief-web.com and we'll help however we can.
